Whether your water heater fell over, the kids forgot to turn off the bathtub faucet, the normally serene river down the road has burst its bank, or a 24-foot storm surge in Lampasas has wiped out your home, Water Damage happens. In fact, that’s why many homeowners carry insurance – to protect their homes from unpredictable catastrophes.
Unfortunately, one man’s catastrophe is another man’s problem. This is true especially when dealing with your insurance company over Water Damage Restoration claims. Is it a catastrophe or is it your problem? Is the flood event covered or not?
Most homeowners in Lampasas insurance policies exclude certain types of flooding so it’s useful to review your policy before and during the water restoration claims process. If you have National Flood Insurance, you should be prepared with that information as well.
Water damage and restoration claims are subject to all kinds of rules and loopholes and your insurance company knows exactly what they are doing – do you? If you’re getting the runaround from your insurance about a restoration claim, don’t take their word for it. Read your insurance policy and find out exactly what is covered. You pay your premiums for the service that the insurer provides. When it’s time for restoration for a covered loss, you don’t deserve to be short changed.
While many water claims are specifically excluded from an insurance policy, not all are. During hurricanes and major storms, some water damage is specifically excluded such as water damage from a storm surge. However, if your roof blows off and the rain damages the interior of your home, then the water restoration would likely be covered. Beware of the insurance agent that wants to classify damage as something other than it is. For example, if the agent claims the water damage is due to storm surge when it’s clear that the reason the home is water damaged is because the roof blew off, then stick up for yourself and demand that the adjuster look at the obvious.
In these cases, restoration compensation could be less than what’s needed thanks to an insurance adjuster whose eyes are on the bottom line, not what you are entitled to under the terms of your policy. Get a professional involved if you need help. Public insurance adjusters can act on your behalf and get a better settlement offer while specific contractors, such as roofers and rebuilders, can document the damage, make reasonable efforts, and back you up when you’re filing a restoration claim.
Your insurance company wants to save a few bucks while you want to make sure that you can restore your property. You are at odds with each other even though you are business partners. Get a third party involved and ensure that your restoration goes the way it should.
One of the most frustrating things about water restoration is getting a call from the adjuster saying your invoice is too high. During my 14 + years in the water restoration business I have gotten plenty of calls from adjusters saying that my price is too high on this dehumidifier or this fan, etc. This used to bug me until I learned the secret to prevent most of these calls, COMMUNICATION & DOCUMENTATION. Remember that the adjuster has to justify his work to his boss and as long as the price and scope of work can be justified then it will be paid.
Starting off the job on the right foot is important. You should always get a work authorization signed by the insured before starting work. A work authorization will allow some insurance companies to be able to pay you directly or at least get your name on the check.
Then as soon as the initial mitigation is performed, call the adjuster and let him/her know what you did. This can be done on the way back to your office. During this conversation just let the adjuster know what you saw when you arrived and what you decided to do about. During this conversation I generally try to steer away from talking about pricing. If they ask about it then I will talk about it, but for me this is more of an information phone call to the adjuster. At this point, usually the adjuster has not been there and so to call and inform him/her what is going on is my main objective.
Kevin Pearson is a partner in Pearson Carpet Care. He has over 17 years experience in the cleaning and restoration business. He serves on several committees with the IICRC (Institute of Inspection, Cleaning and Restoration Certification) and is on the board of directors of the PCRA (Professional Cleaning and Restoration Alliance). Kevin has dried building in Texas, Oklahoma, and Louisiana. He has extensive experience drying residential homes but has also dried office buildings, chemical plants, historical homes, Southern Methodist University, Stephen F. Austin State University, The Toyota Center (where the Houston Rockets play) and more.
What is Water Damage Restoration?
Water Damage Restoration - WRT Exam
When dealing with water damage to your home or business, it doesn't matter if the spill is large or small. The basic goal is always the same, to clean up the water and dry everything out. This should be done as soon as possible after the damage has occurred. The water is continuing to cause problems for as long as it stands, and more serious issues such as mold are only about 48 hours away. It is imperative that you act quickly.
Of course acting quickly does not mean acting ignorantly. Much of what is required to properly address water damage can be taken care of right now, before disaster strikes and leaves you hip deep in raw sewage. Taking the time to make sure your insurance covers water related problems is wise. Remember that if the problem can at all be traced back to homeowner negligence, then it will not be covered.
You can also rearrange your home to be more prepared in the event of a flood or other water damage event. Move appliances and valuable items to higher floors, an elevate power outlets and electrical boxes to higher wall positions. Of course none of this will guarantee less damage to your home, but then it can't hurt either.
Restoration - this is the process of taking care of the fine detail elements designed to return your home to its pre-loss condition. At this point the home is ready to welcome its inhabitants back.
Of course the process may be much more difficult than described, especially in larger cases of water damage, but the overall concept and direction remains unchanged. The process may also take place over a period of days or even weeks, again, depending on the size. The scope of the project alone makes it beyond the abilities of most homeowners.
This is why you should contact your local IICRC certified water damage restoration professionals. They are available 24/7 to service all of your flood restoration and water damage needs. A phone call gets a technician to your home within the hour, ready to assess your situation and begin water restoration procedures immediately.